BJvR
Britney Jansen van Rensburg

1 reviews | Active since Feb 2014

19 Jun 2017, 15:50

Your Accounting Sucks!

<p>Good Day,</p> <p> </p> <p>Ive recently moved over from your normal PVR to the Explora,Ive been aware that i had an extra charge upon taking out the Explora which ive paid up to date.I dont have the full DSTV package but besides from paying my Subscription,the Explora and the PVR function im being charged an additional R271.77.</p> <p> </p> <p>Ive never came across such bad account s****s your Invoices/Statements arent updated the lastest Invoice I can view is April reflecting March.This is not how things are done.There is no breakdown of what you are paying for but you are quick to send me an SMS on the 28th saying that i owe you money and threatening to cut off my services.Absolutley not Happy!!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jun 2017, 16:24
Official

Dear Britney

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2017, 14:30
Official

Good day Britney

As per our telephonic discussion, the payment date for your DStv account has been changed to the 02th of every month.

We're liaising with the finance team for further assistance regarding your account.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 12:47
Official

Good day Britney

I hereby confirm our previous telephonic discussion.

The default residential account has been cancelled and the monthly subscription fee was provided.

If you require any further assistance, please feel free to contact us.

Thank you for your continuous support.

Kind regards

Dinah

Best regards,