You'll never get out of their billing process

If you want to cancel, the cancellation/disable button on their website doesn't work - it says you have to speak to an agent. When you engage with an agent, they take 3 minutes to get back to you on each message, and they don't just do it for you, they say "I will give you the steps to follow" - then you wait.... "I'm still with you" - then you wait.... "Please be patient as I access the steps" - then you wait...

It's all designed to make it difficult for you so you give up and don't cancel. I have been on the chat for over 35 minutes and they still haven't given me the steps or cancelled it for me - which you'd expect they could do in a minute.