JC
Juanita C
1 reviews | Active since Sept 2014
01 Feb 2016, 10:14
You Take 12 Days and Still No Resolution
Your response is utterly disgusting!!! You debited my account X2, now you tell me to send a statement and ID, so you can verify my account. You took money from it!!!! Why cant you pay it back!!! And why when I spoke to you multiple times, could none of you tell me this! Yet everyone in your offices have promised me my funds have already been released to me!! I am going to a higher authority with this!!! You are a bunch of ***** and I am appalled that I am associated with you at all...
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DStv (MultiChoice)'s replyOfficial
08 Feb 2016, 12:23Hello Ceaserch,
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
According to our records, it has been advised that you provide the relevant documents for further assistance regarding your refund. Due to security reasons, your refund cannot be processed without the required information.
We are committed to resolving your query. Please respond to the email sent to your personal email address with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
According to our records, it has been advised that you provide the relevant documents for further assistance regarding your refund. Due to security reasons, your refund cannot be processed without the required information.
We are committed to resolving your query. Please respond to the email sent to your personal email address with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply08 Feb 2016, 12:23
Official
Hello Ceaserch,
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
According to our records, it has been advised that you provide the relevant documents for further assistance regarding your refund. Due to security reasons, your refund cannot be processed without the required information.
We are committed to resolving your query. Please respond to the email sent to your personal email address with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
According to our records, it has been advised that you provide the relevant documents for further assistance regarding your refund. Due to security reasons, your refund cannot be processed without the required information.
We are committed to resolving your query. Please respond to the email sent to your personal email address with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah