LW
Lorraine W

1 reviews | Active since Jun 2017

31 Jul 2017, 13:41

You Still Have NOT Corrected My Account - And It's More Now Than What It Was!!

<p>On the 28th I wrote a review on Hellopeter regarding my account with your company being incorrect. I spoke to so many people at your call centre regarding this problem and I have recorded most of the conversations. Lebogang answered my Hellopeter review, stating that the Finance Team was looking at my account. And I was told that I would be given feedback. And what did I get??? NOTHING!! No call, NOTHING!!! Yesterday I had a look at my account and it was more than it was on Friday!!! On Friday it was 1700.00 and now it's sitting at 2100.00. I was told yesterday that it would have been fixed by today, and it's not fixed. Can someone please have a look at my account and fix it!!! I cannot imagine that fixing it would be so complicated to take days to correct. It's taking WEEKS, not DAYS. Is this how you handle your accounts? How long does it take you to see that the transactions on my account have been duplicated? Can you sort this mess out now please, because I am starting to doubt my choice to subscribe to you. At this stage I am disgusted and angry and very very very disappointed. If you debit my account for the wrong amount, I will report you wherever I can. The way you are handling this situation is not up to standard.</p>

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