SM
Sophie M
1 reviews | Active since Apr 2019
28 Sept 2023, 07:58
You pay for no data
This is a joke of an internet, you pay and they don't load. I have paid for data since on the 22nd of September 2023, to date nothing. Why do I have wifi and it's gonna be useless? My kids can't do research, I have called several times, I have chatted with their agents some namely Princess Ndlovu and Nthabiseng Sefatsa, they keep saying we are escalating. Come and take your router will get another wifi
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Sept 2023, 08:04Hi Sophie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Sept 2023, 08:04
Official
Hi Sophie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Sept 2023, 19:44Hi Sophie, hope this email finds you well.
We appreciate your feedback and the opportunity to address your concerns regarding the delay in data loading for your internet service. We understand the frustration you've experienced, and we sincerely apologize for any inconvenience this has caused.
Your issue has been escalated to our finance department to expedite the data-loading process. We want to assure you that we take this matter seriously and we are committed to resolving it as soon as possible.
Our team is actively working on loading the data and providing you with the necessary feedback without further delay.
We understand the importance of having a reliable internet connection, especially for your family's research needs and we regret any disruption in your service.
Regards
DStv: Hello Peter Team
We appreciate your feedback and the opportunity to address your concerns regarding the delay in data loading for your internet service. We understand the frustration you've experienced, and we sincerely apologize for any inconvenience this has caused.
Your issue has been escalated to our finance department to expedite the data-loading process. We want to assure you that we take this matter seriously and we are committed to resolving it as soon as possible.
Our team is actively working on loading the data and providing you with the necessary feedback without further delay.
We understand the importance of having a reliable internet connection, especially for your family's research needs and we regret any disruption in your service.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Sept 2023, 19:44
Official
Hi Sophie, hope this email finds you well.
We appreciate your feedback and the opportunity to address your concerns regarding the delay in data loading for your internet service. We understand the frustration you've experienced, and we sincerely apologize for any inconvenience this has caused.
Your issue has been escalated to our finance department to expedite the data-loading process. We want to assure you that we take this matter seriously and we are committed to resolving it as soon as possible.
Our team is actively working on loading the data and providing you with the necessary feedback without further delay.
We understand the importance of having a reliable internet connection, especially for your family's research needs and we regret any disruption in your service.
Regards
DStv: Hello Peter Team
We appreciate your feedback and the opportunity to address your concerns regarding the delay in data loading for your internet service. We understand the frustration you've experienced, and we sincerely apologize for any inconvenience this has caused.
Your issue has been escalated to our finance department to expedite the data-loading process. We want to assure you that we take this matter seriously and we are committed to resolving it as soon as possible.
Our team is actively working on loading the data and providing you with the necessary feedback without further delay.
We understand the importance of having a reliable internet connection, especially for your family's research needs and we regret any disruption in your service.
Regards
DStv: Hello Peter Team
Best regards,
SM
Sophie M's updateReviewer Update
29 Sept 2023, 15:23I had to pay for more data, please kindly advise if the previously paid data was loaded
SM
Sophie M's update29 Sept 2023, 15:23
Reviewer Update
I had to pay for more data, please kindly advise if the previously paid data was loaded