You just lost another loyal customer

After many failed attempts of chatting to the agents on fb I am absolutely done with dstv.... Been a loyal customer and believe in dstv as I love the Afrikaans channels and hubby watches sport however all this is not even worth it.... A promise of a reward and this was not delivered.... You should fire your live chat staff as none of them does any follow-ups at all even after explaining that this has been an ongoing issue... Why offer a reward however when trying to claim its not available on the app anymore.... I was given a reference and promised that after 2 days they will have feedback.... I followed up and nothing.... They then escalated it and promised feedback after 24hours..... Still nothing..... Shocking right by then I should have known already but no I tried to give you the benefit of the doubt and followed up AGAIN...... Was promised ill get feedback after 3hours..... Wait for it....... Still nothing funny right..... I have many screenshots ats evidence and now that I am out of my pricelock it's byebye dstv..... I shall not be tossed from pillar to post for a simple reward yet not 1 of my debits returned b4 with any issues.....