You just a number - Our mistake, please carry on.

29 Oct phoned Multi choice to downgrade package. Confirm that debit order will be downgraded rate. <br> Sunday, 1 Nov phoned because package were not downgraded. Consultant explain that my contract term is from 2nd-1st. Confirmed downgrade debit order again.<br> <br> 3 Nov bank statement show that the full amount of the upgraded package was debited from my bank account. <br> <br> Don't want to complain but I was left with less than R9.00 in my bank account. My wife birthday was the next day (4 Nov). When I saw the sms on my phone that morning my whole day was spoiled. I would have just like to get her something (don't need to be something big) for her birthday. <br> <br> I've contacted Multi choice (3 Nov). Spoke to Kholofelo Godfrey . Explained the situation and she was very sympathetic. To summarize the conversation - \Sorry for the mistake