You hate seeing happy customers multichoice!!!!!!

Oh my gosh, it was way too soon for a compliment!!!! I did the change of ownership, it was confirmed to be successful. How on earth did the decoder get removed from my name without the so called necessary documents!!!! You honestly disturbing my viewing purposely. Cherry on top, today the agent ku Facebook messenger is not helpful at all. All the person could tell me was that there is one decoder on my name instead of two but could not answer they question why, even though I provided substantial evidence that there should be two and there was a recent change of ownership on this account. Multichoice, yazi you really know how to turn a happy customer to an irate customer for no good apparent reason. What happened to communication, you have my cell number, work number, email address, residential address,,,,, did you exhaust all options before resorting to disturbing my viewing??????? Ncla