You dont take your clients seriously.

I have been a client of DSTV for over 10 years and i have to say i am terribly disappointed in the service i have received, I have a query that has not resolved in 3 months, I have made over 50 calls in the 2 months, and every time i am allocated a new consultant and have to repeat myself over and over again, last week when i called to get feedback, i was told my services have been cancelled, nobody knows who issued or initiated the cancellation. and now i have been slapped with a R3000 cancellation invoice. I managed to get one of the Line managers to look into my account and assist, she sent mails to MCA - PmtPlanQueries <***>, MCA - Outbound CRM Emails <***> requesting assistance, they ignored her too. Multichoice you need to relook into your service offering, this is unacceptable. if i dont get a resolution in the next week im going to proceed with the cancellation (that you issued without my permission) and i will not be liable to pay a cent.