You cause irate clients

The standard of thw service has dropped and its appalling. If its not the attitude its the lack of knowledge and incompetence from your staff. Everytime my acc gets disconnected its always because of your useless billing system and no obe ever takes ownership. One needs to phone several times and make multiple complaints before any issue is resolved.

I requested a change of ownership and clearly stated on the form to make it effective from 01 April because I knew your billing system would fail me like its happening now.

That didn’t happen and now the decoder is in my name and the credit which was already paid till the the month os left on the old owners acc and there’s no decoder under his name anymore.

I called and explained this to multiple consultants each time I’d be told this is escalated and before i know the decoder gets disconnected. Called again and again its escalated, but the funds are still not transferred over to my name.

And they keep asking me if i didnt tick on the form to transfer the credit AS IF THE IS AN OPTION ON, please add that om your change of ownership form.

Today i tried your chat team hoping I’d get someone who knows what they doing there, worse she sends me again the change of ownership form. I dont know what to call this, i’m defeated.

And whats this thing of always asking for security questions when you ask for ID number on your IVR and even from the dstv now app, that should mean I’m already verified. For such a bog company your systems are so behind and outdated. Everything about your service is so tiring and just irritating. Can someone fix this issue and tranfer those funds to my acc . Had the change of ownership been done effective from April as I requested this would have been avoided, as I would have used up that credit as acc was paid fully for the month. So now that didn’t happen now i don’t understand why am the one again suffering because of your incompetence.