wE
wendy E
1 reviews | Active since Mar 2009
22 May 2015, 18:30
you can upgrade anytiime, but not downgrade
I have several times tried to downgrade the package I am on, but NO, you have to do it on the day before your billing date, to effectively change a month later. <br> <br> I feel this is not consumer friendly - as I have tried and waited long times on the phone to get through. You can UPGRADE anytime and its immediate, but not DOWNGRADE - you have to<br> <br> 1. Remember<br> 2. Get through to a consultant<br> <br> Surely Multchoice must be the only place I know of that you cant \change"and they mark it for effective date.<br> <br> """
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
23 May 2015, 11:10Hello wendyell,
We would like to sincerely apologise for the delay and any inconvenience caused.
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply23 May 2015, 11:10
Official
Hello wendyell,
We would like to sincerely apologise for the delay and any inconvenience caused.
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta