1 reviews | Active since Apr 2011
YOU CAN'T DO WHAT YOU WANT
Last month I want to do change of ownership from my husband to me on all 3 our devices. I send 10000's of pages through and am told I must send it through on the last day of the month so that change of ownership can commence on the 1st day of the new month. I get several e-mails and sms' to inform me that I have to pay more than what was due on my husband's name and pay it on the 28th and sent through the proof. Yesterday I phone and ask what happened to the credit on boxoffice and am given long stories that are untrue, then I ask why I am paying more and am told I paid for an extra 3 days as my month now starts from the 3rd of every month. THAT IS NOT WHAT I ASKED FOR AND WAS INFORM ON E-MAIL WHICH I STILL HAVE. Who gave you carte blanche to take credits and change dated like you want to? If this is how my relationship starts with you, I pity it going further. Lastely I tell the chick yesterday that I want a supervisor or manager to phone me because I am not happy. NO ONE PHONED! WHY? BECAUSE YOU JUST DON'T CARE!
Reference is made to our telephonic conversation in regard to the billing in your account.
We advised that the Box office credit was used for the rental of a movie on the 22 February 2015.
We confirm payment of R789.33 is reflecting on your account.
The billing on your husband's account has been corrected and is reflecting a zero balance. We also agreed that your payment date will remain on the 2 of the month.
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regard to the billing in your account.
We advised that the Box office credit was used for the rental of a movie on the 22 February 2015.
We confirm payment of R789.33 is reflecting on your account.
The billing on your husband's account has been corrected and is reflecting a zero balance. We also agreed that your payment date will remain on the 2 of the month.
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert