1 reviews | Active since Mar 2009
You are not solving my problem...
Hi Dinah
You are not solving my problem and the call center is not aware of anything that is happening. Please read...
On the 2nd of November you rep**** to my hellopeter complaint with "Thank you for taking the time to contact us. It was not possible to cancel the service the service immediately. For this reason, your request has been referred to the technical team for further assistance. Once the service is disconnected, the account will be adjusted. We apologies for your inconvenience and feel free to contact us if you require any further assistance. Best regards Dinah" While my DSTV has finally been disconnected I see that I owe R604 due on 30 November. Please fix account as promised as I do not owe a cent.
The adjustment you did. re-activated my services and I STILL have a balance.
I want the following:
1. You to give me a call 2. You to disconnect my services 3. You to make my balance zero on close my account 4. reference number
Dear Paul
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Paul
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Paul
I sincerely apologise for the inconvenience caused.
There was a delayed response from the technical team which is now sorted.
I hereby confirm that your DStv service is disconnected and the account manually adjusted.
Feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,
Good day Paul
I sincerely apologise for the inconvenience caused.
There was a delayed response from the technical team which is now sorted.
I hereby confirm that your DStv service is disconnected and the account manually adjusted.
Feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,