1 reviews | Active since Apr 2012
You are not a Subscriber but walking money to DSTV
This post is to show just how big Companies like DSTV works and do not really give a S$@# about the clients and how they make their problem yours.
The company i work for pays us on the 27th and shows at 00:01 on the 28th of each month, ok so we do payment for DSTV on the 28th when we pay all our accounts by EFT from FNB.
The problem that keeps coming up is almost every month to every second month we need to pay for reconnect as our service gets cut on the 29th/30th of the month from DSTV. when you call to find out they cannot find your payment so you have to send them the proof of payment. This clearly shows you have made payment with all info as required by DSTV. even after all of that they still want you to pay reconnection fee, Really people.
We started having this problem only the last 6 to 8 months before that there were never any problems so what has changed? what did change is their price that we needed to call in and only find out about, no email, sms 0 from DSTV about this. OK so we then paid for the outstanding amount R16 (LOL) and reconnecting fee so to get DSTV going again. from there on we keep getting cut and have to pay for connecting. R50 does not sound like a lot but the problem is that we have to give out R50 each time for DSTV Accounting department F$##up.
We are not willing to do Debit order as they F$@ that up in the pass aswell and we still did not get refunded for that lol.
At DSTV all you are is Walking money that they can fool out of cash or put their problems onto you to pay. They know there are show, live broadcasts that only they can supply and have the rights to, this is way it is we have you by the *****. "you want it you do as we like or you get 0" is the feeling you get from DSTV. The Staff does what they can but even that does not fix the problem as even the Staff hands are cut off and limited and cannot do much for the clients.
last night we asked for 12 month records of our DSTV account and was told DSTV accounts will contact you in 1 hour or tomorrow. we are still waiting and i do not see them calling us at all if they do it will start snowing.
Closing line:
What every you do in the end you the client will pay for something extra above your subscription amount and calling DSTV does not help you at all as the staff, supervisors, managers cannot help you as DSTV cut off their own staff hands so they cannot help you and get the problem sorted.
If DSTV wants any more info or proof of payments. Please contact me and i will send it no problems. I will do your Accounting departments Job for them.
So what has changed in the past 6/8 months? Way cannot DSTV accounts department find or sort out payments? Way does DSTV limit they Staff from fixing problems? SMS, Email notification are really bad? way do we need to remind them you have not send any to us. Way does client have to pay when DSTV does not do they jobs correctly?
AKA they still cannot find the R16 and still want us to pay for reconnecting R50. This is all really funny as hell to me.
it has been 10 days from when our service got disconnected aka (we are still not connected). DSTV accounts send a email today the 09.10.2019 stating "Please note that the payment was allocated".
payment was done 28.09.2019 from our FNB account. Prove of this was send to accounts and on a second email with a screenshot from our FNB account showing the last 4 payment done to DSTV.
but still it shows on our DSTV self service our account is outstanding R297.48 witch based on that amount is 1 month subscription + connection fee. this was confirmed by a reply from DSTV "Kindly note that the amount depicted on self services is the amount due to reconnect your DStv Family services till 02/11/2019."
No one at DSTV will say it out loud, "sorry you should not have been disconnected as payment was made on time and it was a error from our side."
We can see this ending in our loss as DSTV does not and will not admit it and only expect us to pay. it is only R50 yes. The point is way we need to keep paying for their errors when we are the client. Our family has to go without DSTV service and the ability to watch their shows.
On principle we will take the next step. then the next till this is fixed.
it has been 10 days from when our service got disconnected aka (we are still not connected). DSTV accounts send a email today the 09.10.2019 stating "Please note that the payment was allocated".
payment was done 28.09.2019 from our FNB account. Prove of this was send to accounts and on a second email with a screenshot from our FNB account showing the last 4 payment done to DSTV.
but still it shows on our DSTV self service our account is outstanding R297.48 witch based on that amount is 1 month subscription + connection fee. this was confirmed by a reply from DSTV "Kindly note that the amount depicted on self services is the amount due to reconnect your DStv Family services till 02/11/2019."
No one at DSTV will say it out loud, "sorry you should not have been disconnected as payment was made on time and it was a error from our side."
We can see this ending in our loss as DSTV does not and will not admit it and only expect us to pay. it is only R50 yes. The point is way we need to keep paying for their errors when we are the client. Our family has to go without DSTV service and the ability to watch their shows.
On principle we will take the next step. then the next till this is fixed.