You are making me want to give up

In March 2022, I decided to try and setup my DSTV Premium Account again. I still had an Explora Decoder that I could use, so I wanted to find out how to set it up again. I spend about a day going back and forth with someone named NG on Facebook trying to understand why this is was such a process. Eventually, I said that this was too much of a process and I would look for an alternative. So, on 15 March I setup a DSTV Premium Streaming Subscription. It seemed the simpler and easier option. I got an email the next day saying that I could connect Showmax and get access for free. That was a mission on its own to get my DSTV and Showmax linked. I was then told I needed to pay another amount today of R286, which I paid. I didn't understand what the amount was for after I had already made a payment on 15 March and subsequent payments to DSTV and Showmax. Straight after I made the payment, a message popped up telling me I now owed another R1,658 to DSTV. I asked the person I was talking to on Twitter how on earth I now owe this much, when a DSTV Premium Streaming Package is R699 for 3 months. The person told me that my DSTV Premium Decoder Package had been activated, so now I have: 1. Streaming Premium Package 2. Showmax (Which should be free as part of the package now - but I have paid for) 3. Decoder Premium Package

I am not setting up my decoder, I am not going to use it, and somehow you want to charge me for it when I didn't finalise any of it.

Please help me out here guys. My experience in just a week and half has been absolutely terrible. I honestly want to give up on DSTV again.