Yolanda Mcotheli terrible consultant ,she must pay the compact she charged us

We are being abused by the dstv staff , Yolanda Mcotheli in particular and the supervisor or team leader Philasande .Yolanda added a compact decoder without our authorisation in January 2025 of which it's not working in a storage ,for two months our subscription have increased for a reason unknown to us.we have made a payment in January for our premium subscription and February again the subscription doubled ,so we proceeded to pay R978.00 and then they switched us off because we are being forced to pay for Yolanda's person compact subscription.The have promised to listen to recordings and update us instead what they do is to ditch us on and off on daily basis. We requested that they pay back our R978.00 so that we can do what other people of buying R169.00 for access of all channels on skyworth or any other TV box and they are basically bullying us with our money.

May we kindly send our money back asap so that we can be able to watch what we want to watch with our money.