Yolanda at call centre
<p>Yolanda did not want to help me and became annoyed with me. She explained to me that she does not realy know how she can help me. I asked her to follow up with the finance dept, because they must do the refund that is due for more than a month already.</p> <p>Then she said that she can not help me and just ended the call.</p> <p>When I phoned in again, I was surprised in the way I was helped by Phemelo. Well done, you made my day.</p> <p>Yolanda should not work for DSTV, because she has a terrible attitude towards customers and is not capable for the position.</p>
Dear Gerhard Vorster
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Gerhard Vorster
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Gerhard Vorster
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns have been escalated for investigation, on completion our internal proses will be implemented.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
Good day Gerhard Vorster
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns have been escalated for investigation, on completion our internal proses will be implemented.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
Thank you Rupert for the feed back.
Thank you Rupert for the feed back.