Yet another month same billing problems

I took a decoder contract for 799 per month with insurance of 35 per month. And a DSTV access subscription for a decoder not on my permisies. They then chage 99 access fee with 35 to the one account, now the debit order did not run and I got disconnected - \No problem I can be reconnected for a connection fee"But then also my decoder is now not insured because the payment for the 799 plan decoder did not go through on the 99 rand subscription due to debit order not loaded. Ever since I requested the HD PVR II transfer over "