Yet again no response from Multichoice

My complaint lodged 15/10 still no response from this outfit. Since this company has a virtual monopoly of pay TV they don't have to worry about unhappy customers like myself. <br> <br> Further to this unanswered complaint Multichoice needs to do some serious smartening up of their call centre staff. A telephonic enquiry made on at 13.40 on 22/10 - I encountered a woman who could neither speak nor understand the English language properly - she could not verify my smart card number that I had in my hand at the time nor could she verify my customer name - I eventually gave up and asked her to put me on to someone who could understand and speak English language properly. Needless to say that person never picked up my call.