Yearly subscription instead of monthly debited from my account

<p>I have only been with DSTV for 2 months and I've already had 2 incidents with regards to payments being made . I received and sms from my bank stating that it's overdrawn as this is the account I use for all my debit orders. Just to find that DSTV has debited my account for an amount of R7873.25, I called the client support centre and the consultant informed me that it a yearly subscriton payment method was loaded incorrectly instead of a monthly debit order !</p> <p> </p> <p>I asked that they refund my money immeditely as this was not what I had requested and he went on to tell me that the refund will take 10 days ad I will have to send my bank statements etc !!!! I don't think I'm liable for such admin when DSTV made the error. The account I use for all debit orders is now over drawn and may put me in bad standing with payments . </p> <p>I have subsequently had to transfer more money into the account so that I'm good standind with the bank all because I was incorrectly debited. This totally inconvenienced me and right now I'm completely thinking of cancelling tis account with multichoice </p>