Year Subscription - Three years disconnection

Good day. I write on behalf of my mother. MC Ten Cate - ***0. She is on a yearly subscription at Multi Choice. We are struggling with her account for three years now. Every year she pays (the amount that the *********** workers at multi choice gave her) for the year subscription and just after payment they disconnect her with charges and connection fee. Her whole account is such a mess with all the debits and credits you can not believe it. And she paid over the three years hundreds of rand to phone multi choice and now you can not speak to a agent because you have to enter her client code, then the voice tells you are \disconnected"";15/08/29 22:09;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886614;704324;32;2;0;0;0;0;2;NULL;NULL;NULL;15/08/20 14:46;15/08/20 13:16;Shows no sympathy but always claims hes our parent;;Mr Nkomo;***;He refused to tick off my name from the role call for a hostel event (African Explosion) and I have had bought the two tickets for R60 he means I must just forget about my money. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;485874;648;14;2;0;0;0;0;2;NULL;NULL;NULL;15/08/20 14:57;15/08/20 13:16;BAD ATTITUDE;7,81E+12;PAULOS;***;i went to clicks today ,while i was paying i asked for zumbuk which i did not see it on the shelf ,and i asked one of the cashier that i need one and they told me is on the shelf i did not see anything,then they told me to look at the shelf again which i did not see anything,the supervisor went to the back to fetch them, he came back he told me that there was two left ,as a supervisor must u tell the customer two is left on the shelf or as a supervisor you must make sure the shelf is inorder or everything must be in place as a customer i saw an empty shelf,is how they speak to clients ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886615;880298;44;2;0;0;0;0;2;NULL;NULL;NULL;15/08/19 15:01;15/08/20 13:17;BAD SERVICE AND WORKMANSHIP;6,50E+12;ANTHONY WEINECKE;***;We got Solar Centric to install our Solar geyser and panels last year Sept 2014. When one order a product, the service is excellent to collect the money but after that you can forget to get hold of anyone for assistance. We noticed that the past 2 days we don't have any hot water from the solar panel and our timer does activate, but nothing happens. We phoned Anthony Weinecke *** / ***), the Manager of Solar Centric who sold us the system, 9 times, he' not answering at all, have sent emails but NO reply from him or returning our calls. We phoned SunTank (0860 111-786) , as we have a warranty for this system, but they promised to get someone to return our call - nothing happened. Eventually my husband had to get external help to assist us. When they inspect the system, they saw that the wiring attached to the element burned and melted - which led to the element burnt. Luckily for us the circuit breaker tripped and prevented more damage to our house. As proof, he took photos of the horrific and unsafe workmanship. We must warn the people not to make use of this company as after sales service doesn't exist and the system cost us a fortune!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886593;747515;9;2;0;1;0;0;2;NULL;NULL;NULL;15/08/20 14:56;15/08/20 13:18;CLAIM REJECTED;6,61E+12;George McCallum;***;I have just had a claim rejected for a ****** /lost phone, and am wondering when does anybody get their phone replaced? The clauses in the contract seem to protect the insurance company entirely.<br> The contract reads \ In return for your premium we will cover your handset/mobile device for accidental; the Insurance company will not cover you; if your phone is exposed in a public place; place of recreation; office; mall; or social occasion where the device is vulnerable for easy removal or damage'; I wish to understand; under which accidental; or unforeseen circumstances is one is covered ? Considering the fact that a cell phone is a MOBILE device; the most common places for it to be exposed would be in a public; recreational; social; or office environment. Please clarify circumstances where one is covered; barring forced entry into a locked vehicle.<br> My phone is assumed to have been taken from my handbag; but I am not 100% sure of that fact;as my handbag was never left unattended. Admittedly I may have taken a bathroom break and left my bag in the care of 5 friends. """