Y5 Services - Multichoice - Somerset West

Muktichoice confirmed my decoder is faulty and needs to be replaced. They have been offline for days! When back Online nobody calls to say I can come in and bring my faulty decoder to be replaced by a refurbished one. Staff member HENNIE is rude and shockingly said i can go to other branches for help - when he knows they won't be able to assist because they are all offline... He actually said if Multichoice can pay them more they would employ more staff to call back customers that are awaiting a call back when they are back Online. He doesn't let me speak and only after I said please give me an opportunity to speak he then let me speak for a moment...then He actually says to me - GIVE me an opportunity to speak when all he is saying is information and words that are not helping the situation. Situation is currently that they are still offline and cannot issue a refurbished decoder manually.. there is no indication of when they will be online again - so absolutely no idea when this will resolve. If they call me - like they promised when they are back Online - even for a moment (I live 5 minutes from store) then the issue can be resolved. But they have zero customer service to do this... RUDE staff... they should repremand or dismiss Bennie and replace with someone who actually needs a job and WANT to assist...absolutely disgusted!