OP
Olivia P

1 reviews | Active since Dec 2012

22 Dec 2015, 13:56

Y can't upgrade be a contract as much as is downgr

I feel multichoice has taken advantage of us as customers, if my subscription is on a monthly basis why cant it be the same with downgrading??? why should I wait a certain day to have my service downgraded but when I upgraded they were willing to do it anytime? since its a contract for a month it should be the same for both downgrade and upgrade... I'm waiting for the day they will have a real competitor cause I believe this is the only reason they are coming with such unfair contract.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2015, 13:17
Official
Hello Olivia2013,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team