Xtraview with Explora

On the 18th of July Blingstallation installed my Explora (bought cash at Makro). When they had to connect PVR Multichoice was off line. I had to do was phone call centre to connect X-traview. I did this but received an E16 Error on the PVR. (Explora worked fine) Phoned call centre 5 times-I was told the same thing. Take out simcard,etc.) Everytime the Error returned - but the Explora worked fine. I was then told by the Extraview dept to take my decoder to DSTV shop. I took the PVR decoder to Lynnwood After waiting in line for 30 min I was told to bring both decoders to the shop.I returned with both decoders. After 2 hrs I was told that they had to swop my decoder but I have to Pay R5-600 BUT I have insurance on my decoder from 08/01/2015. I told them I won't pay as I have insurance. After 3 hrs at Lynnwood I decided to leave.<br> I then took both my decoders to Midrand. I sat there for 1.5 hours. They fixed the error but when I got home and connect - nothing was working - no recordings nothing. Now DSTV wants me to pay for an installer to fix my problem after they messed everything up. I will not pay to fix this! Phone me should you require more info.