kM
kumar M
1 reviews | Active since May 2015
19 May 2015, 21:35
xtraview problem 3 months
I have been experiencing \ no communication from primary decoder "error for 3 months. Almost every night I have to phone multi choice to fix the problem. Each phone call can last up to 30 min and I have to explain to every call centre agent what the problem is. No one at dstv calls back when they say they will and there is no urgency to assist from senior management. """
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 May 2015, 12:05Hello moodleyk6,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to out telephonic conversation in regards to your extra view problem.
We confirm that we have escalate your problem to our Extra view call back department to call around 18:00 to assist with your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to out telephonic conversation in regards to your extra view problem.
We confirm that we have escalate your problem to our Extra view call back department to call around 18:00 to assist with your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 May 2015, 12:05
Official
Hello moodleyk6,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to out telephonic conversation in regards to your extra view problem.
We confirm that we have escalate your problem to our Extra view call back department to call around 18:00 to assist with your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to out telephonic conversation in regards to your extra view problem.
We confirm that we have escalate your problem to our Extra view call back department to call around 18:00 to assist with your problem.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,