BG
Bruce G
1 reviews | Active since Dec 2010
20 Oct 2015, 14:54
xtraview not working again
Since Sat our xtraview on the secondary unit does not work. We've phoned 3 times but call centre staff cannot fix it and just put the phone down on us and we have to call again and again but still not fixed!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Oct 2015, 10:03Hello Brucedeb,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your extra view has been successfully activated and Box office loaded on your account as requested.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your extra view has been successfully activated and Box office loaded on your account as requested.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Oct 2015, 10:03
Official
Hello Brucedeb,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your extra view has been successfully activated and Box office loaded on your account as requested.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your extra view has been successfully activated and Box office loaded on your account as requested.
We have tried to contact you to confirm that everything is working fine without any success.
Should your problem still persist, please advice us by return mail to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,