xtraview customer service non existant.

Approximately 2 weeks ago my father in law(who is 73 years old) spent over 4 hours at DSTV offices in cape town just to get a 2 decoder connected and activated on the xtraview feature so that we would basically have 1 x explorer decoder as the primary decoder and then the 2x single view HD decoders would be the 1st and 2nd decoders on xtraview. the person that helped him told him and promised him that EVERYTHING is sorted and we just need to connect the decoders up. Well when we connected them the explorer and the 1st single view HD decoders worked fine. the 2nd single view decoder gave an error of e143-0. i called dstv call centre a week ago on 1st March 2020 and spent over an hour on the phone with the agent troubleshooting the decoder only to be still be left with a non working decoder. she told me that she will get the xtraview department to call me within an hour. its now the 11th March and 5 phone calls later im STILL WAITING for the extraview department to call. my father in law is now basically paying for a extra service that we are not recieving. they dont seem to ever have issues debiting a persons account but when it comes to the customers issue or problems we have to fight with them just to recieve excuse after excuse.