SH
Steve H
1 reviews | Active since Mar 2013
19 Mar 2015, 17:26
Xtraview can't connect to Explora
I bought an Explora today. After it was installed we found the Xtraview can't connect to it. Phoned Mulitchoice. They said they have known about the problem for some time. They are 'working on it' but can't say when the second TV can be used - maybe two weeks time!! If you have Xtraview hold off buying an Explora!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Mar 2015, 12:57Hello SteveKB,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply20 Mar 2015, 12:57
Official
Hello SteveKB,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert