EL
Ettienne L
1 reviews | Active since Mar 2014
03 Dec 2015, 19:51
Xtraview
After about 14 days of numerous phone calls and holding on for hours and listening to all the stupid info, when answered the only answer is that complaint will be escalated. Somehow my Xtraview decoder got wiped off the system and getting an E16 error.<br> I've tried calling everyday and doing the self service without any luck! DSTV is extremely expensive without any service and the excuses are no longer a joke! A team leader was supposed to call me but to avail! I think after 30 years of being a subscriber something should be done ! I would like to have this problem resolved asap because I'm now fed up for the inconvenience! Please expedite the response and call me when sorted out.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Dec 2015, 09:40Hello emlaubscher,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2015, 09:40
Official
Hello emlaubscher,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,