Xtra View causing Xtra Angst

I took up the price lock deal, all handled very efficiently. One of the key points mentioned in the conversation about the contract, was one of the Xtra View which the lady told me was no problem and I could "simply plug in the old decoder, as my Xtra View decoder, once the Explore was installed". Fast forward to the installation by Aerial Excellence. The technician then advised me that Xtra View is not available using the Explore decoder he installed. Problem #1. He then left and I tried to watch the TV in my bedroom but there was no picture. When calling Aerial Excellence I was told that you cannot have more than one television connected to this decoder, and I would need to fork out anything up to R1400 to put it right, problem #2. Bearing in mind that I don't want to watch a different channel. I simply want to be able to watch the main channel that is on in the lounge on more than one TV. I explained this all in my previous complaint the week before on the DSTV site and since Saturday, nobody has come back to me, problem #3. In my opinion, full disclosure was not provided at point of taking up the price lock option. Why would I want to be worse off as opposed to the other way around. My plea is this. Either put things back to the way they were with my old decoder and dish, or, set the new one up so that I am not worse off and at no expense to me.