Xstra View not working - case number is ***

Good day, <br> <br> My complaint is with Multichoice DSTV. My Primary decoder (PVR Decoder) had Hard drive issues and I went to replace it, the consultant took over 2 hours because he kept on changing decordes which didn't want to work. That though is not my complaint, my complaint is from that day on my xtraview doesn't work. I've called them on numerous occassions and they just keep telling me that the issue has been escalated to the xtraview department and they don't have sight of what the xtraview department is doing. I logged this issue on 11 March 2014 the gentalman I spoke too said xstraview depart turnaround time is 8 hours. They never got back to me. On the 12 March I spoke to a lady called Luleka Nzaminde she promised me the turnaround time for Xstraview Division it's an hour, they never called or did anything. Frinday the 13 I called and spoke to a manager her name was Ofentse Gampu who said she will find out from Xstraview what is happening she never got back to me. My case number is ***. I'm away and my wife can't tune into the DSTV as it does not work. I pay R 762.38 on this thing that doesn't work and Dstv is going up which is nearly R 1000.00<br> What am I paying FOR?<br>