1 reviews | Active since Sept 2020
WTH is happening ?Is this what to expect going forward !?!!
Like what’s happening fr????
I called in to apply for their premium package under price lock & spoke to Kelebogile or Kealeboga can’t recall exactly.The application was successful & I was told I would receive the package(decorder) due to my place being DSTV ready I advised them I wouldn’t need the installation.This was on the 24th of August (Call ref ***-I4) & I was supposed to receive the package in 7 days time but nothing.I called in on the 3rd of September & spoke to a lady by the name of Ayabonga who advised me that it reflected on her system that I had received the package which of course is not true because otherwise I wouldn’t be making the call in the first place.She advised that she would escalate the matter to the price lock department & should expect a call back from them in about an hour or so, guess what....No call (Call ref ***).
I called In again on the 4th of September & requested time be put through to the same lady but unfortunately was told this was not possible so I was stuck with this guy named Lerato whom I had to tell The whole story from the beginning again but seems to have misunderstood everything as he advised me of something completely different.Had to stop him & start the explanation all over again.He also advised that he would need to escalate the matter & I should expect a call from the relevant department.(Call ref ***/I10).
Fast forward 07 September I still haven’t received a call/any sort of feedback nor the package .I need to keep calling again that time we just going around in circles,no assistance whatsoever.Mind you this is a debit order arrangement so practically I’m going to get billed for a service that I haven’t even used.
Can someone just get back to me or lemme know what’s happening.I’ve heard stories bout y’all service but I never thought I would experience this from the word go.C’mon guys this isn’t the best way to get off the mark, get it together please !!!!
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that you have received the decoder and that everything is in order.
Kind Regards,
DStv: Hello Peter TeamPrivate ReplyBright C:07 Sep 2020, 19:34
Excuse me?!?!?
Where on the call do I confirm that I received the decoder?would you please kindly send me that part as well....Does it even make sense that I be taking some of the little time that I have to get this addressed while well knowing that I have received the item in question????
Surely your delivery people must have some sort of signature & if we were to compare those I’m very sure they’d be different.Better yet my building has footage so maybe that could help us resolving this.Please get whoever is in charge to meet me with proof of this alleged delivery & the supposed delivery person who delivered it & we can get the ball rolling.I really would like to know when when this delivery supposedly happened, who delivered it & to whom coz it definitely wasn’t me.
This is not the way you conduct business & this actually constitutes ***** if my signature has been forged which I certainly hope is not the case.
Private Reply
Write a reply:BoldItalicBulletsNumbers
FYI!!!!!
I had to make the reply public because it seems as if you guys don’t pay it no mind when it’s private .The dates will prove it
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that you have received the decoder and that everything is in order.
Kind Regards,
DStv: Hello Peter TeamPrivate ReplyBright C:07 Sep 2020, 19:34
Excuse me?!?!?
Where on the call do I confirm that I received the decoder?would you please kindly send me that part as well....Does it even make sense that I be taking some of the little time that I have to get this addressed while well knowing that I have received the item in question????
Surely your delivery people must have some sort of signature & if we were to compare those I’m very sure they’d be different.Better yet my building has footage so maybe that could help us resolving this.Please get whoever is in charge to meet me with proof of this alleged delivery & the supposed delivery person who delivered it & we can get the ball rolling.I really would like to know when when this delivery supposedly happened, who delivered it & to whom coz it definitely wasn’t me.
This is not the way you conduct business & this actually constitutes ***** if my signature has been forged which I certainly hope is not the case.
Private Reply
Write a reply:BoldItalicBulletsNumbers
FYI!!!!!
I had to make the reply public because it seems as if you guys don’t pay it no mind when it’s private .The dates will prove it