Wrongly put on Premium package and insisted on the payment thereof.

Been on Compact + with extra view. Called on the 3rd of December 2021 to change the extra view to a stand alone Compact+ package which was done. To my surprise, I was informed on the 8th of January 2022 that I am on Premium package without me asking for it and they insisted on the payment thereof even after I queried it. I was told (on the 8th of January 2022) that the matter is escalated and someone will contact me with a resolve within 24 to 48 hours (call ***-I498. Up to today (21/01/2022) nobody called me. I still had to call again and today I requested to speak to the manager and was told that the manager will call me within 10 minutes. A hour plus later nobody called me still. It seems to me that they have my money and they do not care to solve my problem. CAN SOMEBODY WHO CARES ABOUT CUSTOMERS PLEASE CALL ME TO SORT MY PROBLEM OUT.