Wrongly over debited the decoders I do not have/not installed on my premises

Multichoice Query *** Izak Cell:*** On August 30 I agreed to a DSTV Multichoice 24 months price lock package. The package included an explorer ultra and which comes with an extraview decoder. The total subscription fee per month was quoted at R549,00 including installation, dish and smart lnb.

An installer was allocated for me but on the day of installation the decoders could not be activated as Multichoice informed us that the decoders were already under someone's name. Immediately I declined to accept them and requested the installers to cancel return the decoders to Multichoice,This happened on the 07 September 2021. To my surprise I was in billed R662,00 instead of the normal R514,00 on the 25th September. I contacted Multichoice on the 28th by email query log and again telephonically on the 29th after checking my monthly debits the realized they deducted by over payment of R662 which I did not authorize and do not have the decoders they are charging, I have contacted Multichoice numerous times speaking to different consultants and sending emails since 28 September trying to get a refund. I made an effort to trace their installer Satellite Junction they informed me that Multichoice have collected the decoders from them cause they already sent cancellation request so devices has been returned to the service provider Multichoice yesterday 04/10/2021.

Please assist me with this nightmare of being charged decoders I do not have and don't want them either. Please cancel your explorer Price log deal and adjust my account to normal compact and refund me the over debit deducted money .

This is causing unnecessary stress, Multichoice you have your decoders back to your office now please refund me I don't think I will ever trust Multichoice offers ever again. What happened is pure ***** on my account and will take further legal steps to have my money back if this not cancelled or not refunded within 7 days from today.

Contact me Izak- ***