Wrongly disconnected
<p>On the 27th April change of ownership done to transfer explora decoder to my name, Compact package chosen on activation subscription.</p> <p> </p> <p>I was informed per sms of arrear subscription, but couldn't understand as my cheque account was not debited. Further investigation revealed that they incorrectly debited my savings account contrary to change of ownership form. Paid R 450.00 on 3 May as I received reminder sms, proof of payment emailed same date. My services suspended today, must pay additional amount till 1st June, which is unfair as unpaid debit order due to their administrative error.</p> <p> </p> <p>Without DSTV, have contacted call centre twice but no response.</p>
After calling the Johannesurg call centre, a very friendly and efficient lady reconnected my Dstv service, promised to investigate the reconnection fee.
After calling the Johannesurg call centre, a very friendly and efficient lady reconnected my Dstv service, promised to investigate the reconnection fee.
Dear Glynn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Glynn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Glynn Sawyer
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that you have been assisted by one of our consultants that explained and corrected the billing on your account.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Glynn Sawyer
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that you have been assisted by one of our consultants that explained and corrected the billing on your account.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,