JS
Janette S
1 reviews | Active since Mar 2021
10 Mar 2021, 18:27
Wrongly advice about service
Today I was wrongly advised by one of the customers care employees of Multichoice. My DSTV was disconnected due financial strain due to Covid have on our lifes. I contact the client service department to change my premium package to a family package this can I afford for now. I was advised that I only need to pay R303.05 and my DSTV will be connected. I pay the amount at Checkers l. When I arrived at home my DSTV was still off. I contact again DSTV only to be informed I still need to pay an additional amount of R390 about because I use the services until the 10th of this month. If I was correctly advised would not have paid that money because this was al that I have. Now I must wait 48 hours before I will have an answers from the financial department. My issue is the advice people is given.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Mar 2021, 18:51Hi Janette,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Mar 2021, 18:51
Official
Hi Janette,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Mar 2021, 19:43Hi Janette,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent.
Please note that an additional amount of R313.70 must be paid in order to activate DStv Family.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent.
Please note that an additional amount of R313.70 must be paid in order to activate DStv Family.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Mar 2021, 19:43
Official
Hi Janette,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent.
Please note that an additional amount of R313.70 must be paid in order to activate DStv Family.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent.
Please note that an additional amount of R313.70 must be paid in order to activate DStv Family.
Kind regards
DStv: Hello Peter Team
Best regards,
JS
Janette S's updateReviewer Update
10 Mar 2021, 19:47I am still not satisfied with their excuses. Why was I not advised correctly
JS
Janette S's update10 Mar 2021, 19:47
Reviewer Update
I am still not satisfied with their excuses. Why was I not advised correctly