Wrongfully handed over cos of a circus team and structure at the multi choice call centre

Multi choice call centre team is extremely inefficient in the service they provide. On the 15th October 2018 we made an EFT payment to multi choice. A few days layer pur subscription was cancelled. We then called the call centre and they stated payment does not reflect on there system. From then on we have furnished proof of payment but to numerous individuals including team leaders. To our astonishment we received a call from Blake and associates requesting payment. We ate distraught as we tried to rectify this issue on numerous occasion with the multi choice call centre. So not only has multi choice failed to satisfy there customer needs bit the also wrongfully handed an innocent customer to a dept collector. Wow how *********** is the multi choice team. Here are the names and dates of all the relevant people that we spoke to and yet this issue is still not resolved. And in fact it is now gone worse cos they handed an innocent customer over to lawyers due to there negligence. List of multi choice employees we spoke to along with dates. Also note every one named we furnished proof of payment. FIKELE MASANGO 22/10/2018 LUNGILE LANGA 25\10\2018 MONIEB DEVRIES 30/10/2018 MONDE MNISI 30/10/2018 MPHO MAGODIELO04/09/2018 MARTINAH MO***ENG 09/11/2018 NDABA MFAXA 14/11/2018. These are the call centre agents including a few team leaders we liased with and furnished proof of payment. Unfortunately none of them could obviously rectify this matter and then multi choice still has the cheek to hand over me to Blake and associates for payment. Is multi choice for real.