WRONGFULLY CHARGED AND BUL**** BY MULTICHOICE

On the 1st of Nov my account was debited with R335.49 stating Bad Debt written off reversal. I have been contacting multichoice from the 28 Nov 2022 to explain to me when was this amount written off. Unfortunately Im not getting any help, to my understanding multichoice never write off any debt because they will just deactivate your service. Still paid my package for December hoping they will not deactivate my service. Up to this day multichoice is not helping, the best answer they giving me is that, they are escalating this matter. Which makes me wonder how many other charges Multichoice debit to our accounts that we did not notice. All I want from them is the good explanation and statement showing this amount written off. Its like Multichoice is bullying us just because they can deactivate your service any time. Do not even care all the telephone cost and reconnection fee you have to pay afterwards. Very bad service, if the business is not doing well do not wrongfully debit us to cover your loss.