EvR
ElsabAA(C) van Rensburg

1 reviews | Active since Sept 2015

05 Sept 2015, 10:51

Wrongfully Blacklisted for R231.00

Upon reviewing my Experian report, which I requested as I need to apply for vehicle finance for my business, I was shocked to find the only listing under my profile to be from Multichoice for the amount of R231 - Listed in July for a June account, even though I had DSTV active during June, July, August and September and making credit card payments during these periods as required.<br> <br> I received no notifications from Multichoice regarding the outstanding amount nor of their intention to blacklist me.<br> <br> I am unable to access DSTV Self Service for my account, as their newly upgraded system is completely flawed to the point where it is now redundant. I had to phone their call centre to obtain any outstanding amounts, and to my further shock I now supposedly owe them more than R1000.00, even though I had an outstanding amount of R100.00 two weeks ago, at which point I paid R150.00 at the local DSTV agency.<br> <br> So now I have to go through the trouble of requesting all my Multichoice Statements from January 2015 to present, and manually review my payments made vs. their flawed records in order for me to receive my zero balance, which I require to remove their ******** blacklisting.<br> <br> I am livid!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Sept 2015, 12:33
Official
Hello Ityuwa,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team