Wrongfully billed

Good day, DSTV has become so useless and it is now an inconvinient to some of us. sometime during this year around feb a debt collector called me saying that theres an amount that i owe to dstv and i need to pay it, i vehemently disagreed and said i do not owe dstv any amount as i stopped my services long time ago. Then a few weeks later a letter was sent to my email by the same attorneys stating that my account was paid up and that i am no longer listed. I then called dstv to complain to say to them you handed me over for an amount that was wrongfully placed to me and it has affected my credit record. Then they said they will sort it out.

To fast forward the story i continously kept calling to get clear assistance almost every week and no assistance could be given to me. Then recently i then called again wanting to reactivate my services and add an extraview, i was then told that there still an amount due to me and that was because of a contract i took and irefused and said i did not take any contract with dstv. Then i was told that it has been escalated and so forth, a supervisor/team leader was also involved and i then asked for a copy that proves that i indeed took the contract. A consultant assured me that within 24hours a copy will be sent to me and up until this day there has never been any contract sent to me or a verbal agreement that they say i agreed to. I cannot connect to dstv up until this day because of a contract that dstv cannot prove that i took it up with them. Then recently i called again to make a follow up and i was assisted by a lady called Kgomotso Jiyani and she assured me that we will not send you a copy of the so called verbal contract that i took and that they cannot find a date to show when i took the contract.

Mutichoice is currently pathetic at the moment and they finding all means to rip people off their money.