1 reviews | Active since Feb 2015
Wrongful suspension of services
My DSTV account was abruptly suspended and I was disconnected from around 10h00 last night. This, after I paid my account in full (R779) on Thursday 24th July. When I called the Call Centre, I was told my account is correctly reflecting the fact that I had paid & the agent couldn't explain why my services where cut. The agent tried to assist with the reconnection but could only succeed with the extra view decoder & was struggling with the main. My airtime ran out before she could reconnect my services, I didn't bother calling back for obvious reasons. In short I couldn't watch TV last night as I only had the free-to-watch channels! Some channels were back this morning, for the amount of money I pay for this services I can't be expected to still be calling to rectify or confirm that the supplier has made a mistake. This is very inconvenient, it's not enough that I pay my subscription on time, now I need to budget call centre airtime in case DSTV decides to disconnect my services for no apparent reason. This is the problem with semi-monopoly, can someone from DSTV contact me....I am a very unhappy ***
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we will credit the three days that you did not have service and the re-connection fee that was charged to your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complain.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we will credit the three days that you did not have service and the re-connection fee that was charged to your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complain.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta