1 reviews | Active since Dec 2018
Wrongful payment amount
In the month of June and most of July our town had no electricity due to the danger box exploding, due to this we were told that we would have no electricity indefinitely. I then asked Dstv to halt my services till I told them to reconnect them when they power a back. So they agreed to do so. At the same bud of the month I paid the required amount and they connected my services,but now they keep disconnecting my services even though I paid the full amount. On two occasions I asked them and even checked on the app and clearly stated that I owe nothing at that time. But today the third time they have disconnected my services they told me I owe a whopping 858 which they can’t account for and when I showed them a picture of what their own app says they reduced it to 286 if I want to stay connected but where were these said amounts when I told them the first two times!?? I’m very upset with multichoice because this is sloppy and does not inspire loyalty in me,I have never missed a payment and I think they are making me pay for a mistake on their part which is not fair on myself the loyal customer.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We tried to call you to no avail.
We apologize for the inconvenience caused.
Our records show that your services were disconnected on the 2021-08-05 and then reconnected when you made the payment on the 2021-08-31. The disconnection was a result of non-payment, not a request to disconnect the services. We do not have an interaction that you requested to disconnect the services.
As per the transaction records on your account, you have been making short payments on your account.
Your DStv monthly subscription is R639.00:
- DStv Compact-Plus - R539.00
- Access fee (Extra View and PVR Functions_) - R105.00
- Showmax - R49.00
The month of June and July we received payments of R639.00, leaving your account with an outstanding balance of R108.00 before your services were disconnected. The services were disconnected on the 2021-08-05 and that took the balance to R211.88.
This means that the total amount to be paid when you reconnected the services was supposed to be R977.68.
Please see the below payment breakdown:
- Outstanding balance - R211.88
- Pro-rata from 2021-08-31 to 2021-08-31 - R23.10
- Reconenction fee - R50.00
- DStv susbcription from 2021-09-01 to 2021-09-30 - R693.00
- Total - R977.83
Please note that an amount of R265.19 is currently due to reconnect the services.
Kind regards
DStv: Hello Peter Team
Best regards,
We tried to call you to no avail.
We apologize for the inconvenience caused.
Our records show that your services were disconnected on the 2021-08-05 and then reconnected when you made the payment on the 2021-08-31. The disconnection was a result of non-payment, not a request to disconnect the services. We do not have an interaction that you requested to disconnect the services.
As per the transaction records on your account, you have been making short payments on your account.
Your DStv monthly subscription is R639.00:
- DStv Compact-Plus - R539.00
- Access fee (Extra View and PVR Functions_) - R105.00
- Showmax - R49.00
The month of June and July we received payments of R639.00, leaving your account with an outstanding balance of R108.00 before your services were disconnected. The services were disconnected on the 2021-08-05 and that took the balance to R211.88.
This means that the total amount to be paid when you reconnected the services was supposed to be R977.68.
Please see the below payment breakdown:
- Outstanding balance - R211.88
- Pro-rata from 2021-08-31 to 2021-08-31 - R23.10
- Reconenction fee - R50.00
- DStv susbcription from 2021-09-01 to 2021-09-30 - R693.00
- Total - R977.83
Please note that an amount of R265.19 is currently due to reconnect the services.
Kind regards
DStv: Hello Peter Team
Best regards,