CN
Cliffy N
1 reviews | Active since Sept 2015
14 Mar 2016, 15:06
Wrongful Disconnection and Penalties
I am currently on the R99 package. I pay my accounts through the DSTV app via Payu. I have being doing this from June 2015. From January 2016 to March 2016 DSTV have charged me R50 for each time they have reconnected me and that has been 6 time over a period of three months. When I explained my situation to the consultants that the app shows i dont owe any money and when i log on the internet and view my account it shows I have a zero balance they say that the app and the internet does not show the accurate amount. Why must I be penalized for DSTV app. This is unfair. Please help as i really don't know the way forward.
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DStv (MultiChoice)'s replyOfficial
16 Mar 2016, 18:36Hello tezlon007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your services are active and your account is up-to-date, also note that your account is due on the 25th of every month, failure to pay on this day will ensure a suspension on your account and a R50 reconnection will be charged upon reconnecting, accompanied by the prorata, where applicable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your services are active and your account is up-to-date, also note that your account is due on the 25th of every month, failure to pay on this day will ensure a suspension on your account and a R50 reconnection will be charged upon reconnecting, accompanied by the prorata, where applicable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
DStv (MultiChoice)'s reply16 Mar 2016, 18:36
Official
Hello tezlon007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your services are active and your account is up-to-date, also note that your account is due on the 25th of every month, failure to pay on this day will ensure a suspension on your account and a R50 reconnection will be charged upon reconnecting, accompanied by the prorata, where applicable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your services are active and your account is up-to-date, also note that your account is due on the 25th of every month, failure to pay on this day will ensure a suspension on your account and a R50 reconnection will be charged upon reconnecting, accompanied by the prorata, where applicable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil