MM
Mpho M
1 reviews | Active since Aug 2015
09 Jul 2018, 12:04
WRONGFUL DISCONNECTION "AGAIN"
Why have i been disconnected again after receiving this?
Enquiry Reference Number: ********** 2
Dear DStv customer,
Apologies for the inconvenience. Services will be reconnected in the meantime. We have sent this through to Central finance, they will assist with allocating the second payment to your account.
Kind regards, Kelebogile Mokgofa
Why have i been disconnected even after you have confirmed the receipt of funds...Are you going to cut my subscription every 2 days and expect me to pay another subscription this month with you guys wrongfully cutting me and not giving me full service...You guys need to look into this, You need to compensate me for all the days that you have cut me wrongfully. "RE-CONNECT ME NOWWWW!!!!"
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Jul 2018, 15:17Dear Mpho,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jul 2018, 15:17
Official
Dear Mpho,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jul 2018, 11:18Good day Mpho
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have currently investigating your concerns to the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
We confirm that your service is active on the DStv Compact Package .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Jul 2018, 11:18
Official
Good day Mpho
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have currently investigating your concerns to the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
We confirm that your service is active on the DStv Compact Package .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
MM
Mpho M's updateReviewer Update
12 Jul 2018, 14:41Im not paying my subscription this month, You've cut me more than you've provided your service. The August month is on you guys. "IM UNHAPPY" I'm paying DSTV for 12 people...should you keep me unhappy i will take my business elsewhere Like Netflix and you know how bad word of mouth travels. Try me!...
MM
Mpho M's update12 Jul 2018, 14:41
Reviewer Update
Im not paying my subscription this month, You've cut me more than you've provided your service. The August month is on you guys. "IM UNHAPPY" I'm paying DSTV for 12 people...should you keep me unhappy i will take my business elsewhere Like Netflix and you know how bad word of mouth travels. Try me!...