EP
Elbet P
1 reviews | Active since Aug 2015
15 Sept 2015, 16:14
WRONGFUL DICONNECTION
In August I was wrongfully disconnected three(3) times. After I send proof of payment they reconnected me and I am paying for the premium viewing-BUT the catch up NEVER worked after I followed all the steps to get it to work again. So I decided not to continue with my Multi choice service, because it was sooooo freaken bad!!! On the 1st of September Elna from the JHB area phoned me and assured me that all will be fine and will work. Today is the 15th of September, (the same date as in August when they disconnected me), one moth after the bad services started from Multi choice, and guess what...I WAS DISCONNECTED AGAIN. HOW IS THIS POSSIBLE!!! I WANT TO CRY....HOW BAD CAN THIS GET????? The number I was phoned from is ***. please help!!! Multi choice must credit all disconnecting fees and this is day 1...how many days will they credit my account with?? If it is the same repeat as in August, we are looking at 2 weeks without service and viewing!!! Will they credit that too???
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DStv (MultiChoice)'s replyOfficial
17 Sept 2015, 10:39Hello Elbetpre,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply17 Sept 2015, 10:39
Official
Hello Elbetpre,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,