Wrongful debit order and inefficient contact centre

Good day.

I am writing this email displeased about how multichoice is handling my debit order. I opted to sign up for Price Lock early this year when my decoder was upgrade to 3A (the latest decoder).

For the past two months I have been debited an amount of R1725, I spoke to a consultant last month by the name of Lebohang on the 05th of September 2019 via live chat, and he claimed this month I will be debited the difference taking from what was over charged. Today, a debit order of the same amount was debited yet again and when I call in I am told to send an email to your finance department. Ref of the call: 520232 Velile.

Please get this matter resolved not later by the end of this week and give me feedback ASAP!