Wrongful Billing

I am not impressed with the information I received this morning from a dstv call centre agent.<br> <br> Basically my dstv was disconnected on the 14th of August 2015 which I then when to make payment on the 15th of August for the amount of R828.00 which reflected online when I checked my account balance . I made sure to contact the call centre to advise payment will then be received on the 15th going forward as this is now when I got paid the agent assured me all is well and provided me a reference ***0-I9.<br> <br> This morning my services were disconnected and dstv tells me my account is in arrears with an amount of R400 and odd rand outstanding . What?? the last time I spoke to the an agent I wasnt even informed of this .. this is not acceptable! apparently u guys didnt disconnect my services when payment wasnt received and have billed me for those extra days.. this is not my issue and this is infair billing as I wasnt even home during the period I was away on work business and upom my return I made sure to pay.. soo how can I be billed for something which was dstv responsibility and not mine! <br> <br> this is completely ********* and unprofessional!!! I would like this matter sorted out immediate