MB
Melissa B
1 reviews | Active since Feb 2019
29 Oct 2015, 17:06
WRONGFUL account suspended
Today 29 October, our DSTV was wrongfully cut off even though payment was made LAST WEEK on the 22nd of October. This is on time and actually 3 days earlier than usual payment is made <br> This is utter nonsene that our account is suspended because of non payment one week AFTER we have paid!! Proof of paynent has been sent.<br> <br> I demand this be rectified IMMEDIATELY and not tomorrow or the next day when a consultant feels like it.<br> Also I will not be liable for the reconnection fee because payment was made. If this is not rectified today still, I demand to be refunded per day that I am paying for a service I cannot use.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Nov 2015, 15:45Hello Mel_Bee,
Please accept our apology for the delayed response.
Our records confirm that your DStv service is active. Furthermore, your payment reflects on your DStv account.
We have sent the signal to your decoder to clear off an error message displayed. If the problem persists, please switch off the power where the decoder is connected. After five seconds, switch the power on and enable the decoder to scan.
Once the decoder has fully scanned, you should be able to view your service. If the problem still persists, kindly have your decoder tested at the nearest Multichoice branch/agency.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records confirm that your DStv service is active. Furthermore, your payment reflects on your DStv account.
We have sent the signal to your decoder to clear off an error message displayed. If the problem persists, please switch off the power where the decoder is connected. After five seconds, switch the power on and enable the decoder to scan.
Once the decoder has fully scanned, you should be able to view your service. If the problem still persists, kindly have your decoder tested at the nearest Multichoice branch/agency.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply08 Nov 2015, 15:45
Official
Hello Mel_Bee,
Please accept our apology for the delayed response.
Our records confirm that your DStv service is active. Furthermore, your payment reflects on your DStv account.
We have sent the signal to your decoder to clear off an error message displayed. If the problem persists, please switch off the power where the decoder is connected. After five seconds, switch the power on and enable the decoder to scan.
Once the decoder has fully scanned, you should be able to view your service. If the problem still persists, kindly have your decoder tested at the nearest Multichoice branch/agency.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records confirm that your DStv service is active. Furthermore, your payment reflects on your DStv account.
We have sent the signal to your decoder to clear off an error message displayed. If the problem persists, please switch off the power where the decoder is connected. After five seconds, switch the power on and enable the decoder to scan.
Once the decoder has fully scanned, you should be able to view your service. If the problem still persists, kindly have your decoder tested at the nearest Multichoice branch/agency.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,