MN
Melusi N
1 reviews | Active since Oct 2015
08 Nov 2021, 18:17
Wrong subscription imposed into my account
On the 18 October someone went into my account and upgrade it to premium without my concern, I have phoned several times and all consultants keep saying they will work on my account and get back to me, until today no one has ever called me, however one lady helped me with cancellation, but till today she had never called me
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
08 Nov 2021, 18:51Hi Melusi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Nov 2021, 18:51
Official
Hi Melusi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MN
Melusi N's updateReviewer Update
09 Nov 2021, 07:04I can't even count how many times I have been promised to be called back
MN
Melusi N's update09 Nov 2021, 07:04
Reviewer Update
I can't even count how many times I have been promised to be called back
DStv (MultiChoice)'s replyOfficial
09 Nov 2021, 14:23Hi Melusi,
As per our telephonic conversation, please be advised that your account has been reconciled and a refund of R1,061.60 has been captured and pending approval.
We apologize for all the inconvenince caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that your account has been reconciled and a refund of R1,061.60 has been captured and pending approval.
We apologize for all the inconvenince caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Nov 2021, 14:23
Official
Hi Melusi,
As per our telephonic conversation, please be advised that your account has been reconciled and a refund of R1,061.60 has been captured and pending approval.
We apologize for all the inconvenince caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that your account has been reconciled and a refund of R1,061.60 has been captured and pending approval.
We apologize for all the inconvenince caused.
Kind regards
DStv: Hello Peter Team
Best regards,
MN
Melusi N's updateReviewer Update
09 Nov 2021, 15:00Thankyou for prompt response
MN
Melusi N's update09 Nov 2021, 15:00
Reviewer Update
Thankyou for prompt response