MK
Mandy K

1 reviews | Active since Nov 2017

17 Oct 2023, 10:04

Wrong subscription

Wrong subscription To date my subscription has not been fixed. I’m on a 24 month subscription.

Which is R 559, all of a sudden, I’m being billed 674.

I have made numerous calls, DStv consults clearly don’t understand their own systems. I was told that a senior consultant will call me.. this is not rocket science.,Do the math I want my subscription to be put back on R559… MY SUBSCRIPTION IS >>>>>> DSTV COMPACT+ DISNEY+ BUNDLE 24 MONTH DISCOUNT.... YES FLIPPING 24 MONTH DISCOUNT. I have attached a statement ,,, go through IT

This is a daylight ******* Hire consultant that is competent.

I want a manager to call? Or I will lodge a formal complaint with the consumer right.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Oct 2023, 10:05
Official
Hi Mandy, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team